Terms of Service

1. Website Use

Schools and other business buyers may request a quote without ordering.

Use the site lawfully. Give accurate details and share only authorized material.

2. Product Information

Catalog images illustrate options. The accepted quote, specifications, artwork and applicable sample define the goods and packaging.

3. Quotations

Quotes reflect the requested design, materials, quantities, sizes, artwork, packing and delivery. Changes may require a new quote.

Charges and validity. Before paid work begins, we state the quote’s validity, exclusions and applicable product, sample, tooling, packing, freight and other charges. Extra charges require agreement.

4. Samples

Check measurements, fabric, color, crest and finish. Approve the sample or request changes in writing.

Sample fees. Fees vary by style, materials and workmanship. We credit 50% of the sample fee toward the related bulk order. The quote lists shipping, revisions and other applicable fees.

5. Orders and Payments

Order documents set payment amounts, methods and dates. Production starts after agreed payment and approval of specifications and samples.

Changes and cancellations. Request changes or cancellation promptly in writing. We’ll explain your options and any effect on cost, timing or refunds, based on work done and materials committed.

6. Custom Artwork and Intellectual Property

Share only artwork you may use. We use it to quote, sample and fulfill your order. Public use of your name, logo or work requires permission.

The written order governs ownership and transfer of commissioned artwork or tooling.

7. Production Tolerances

Agree in writing on tolerances and inspection methods before production. We assess goods against them, the specifications and approved samples.

8. Shipping

The accepted order sets delivery arrangements, freight, taxes, customs, applicable insurance and when transport risk transfers.

Approvals, supply, transit or customs may affect dates. We’ll report significant delays when we learn of them.

9. Inspection, Returns and Refunds

Inspect promptly. For missing, damaged, incorrect or nonconforming goods, email the order reference, affected quantity, issue and photos. Change-of-mind returns are available only if the order or applicable law allows them.

Resolving a claim. We assess claims against the specifications. Remedies may include rework, replacement or a refund. Agree on the return address, method and cost first. We’ll confirm the refund amount and expected payment timing.

10. Responsibility

Each party remains responsible under the order and applicable law. Any specific allocation requires valid written agreement and remains subject to legal rights and remedies.

11. Third-Party Services

External contact, payment and delivery services may have their own terms. Links imply no affiliation. Both parties keep their order obligations.

12. Governing Law and Disputes

Report concerns in writing with the relevant order reference so we can discuss a resolution.

Applicable terms. The order’s valid choice of law or dispute process applies, subject to mandatory law. Otherwise, applicable legal rules determine the law and forum.

13. Changes to Terms

The effective date identifies this version. Subject to applicable law, later terms apply to existing orders only by both parties’ written agreement.